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This means your mortgage balance will increase if no other changes are made to your payment schedule or regular mortgage payment amount over the life of your mortgage. Get a quote https://www.opc.gouv.qc.ca/en/contact/consumer/, Government of Canada’s Global Travel Advisory website, Government of Canada Global Travel Advisory website, Government of Canada Risk levels and Travel Advisories website, The World Health Organization’s Covid-19 Solidarity Response Fund. For urgent foreign exchange requests, please go to your local branch. No need to touch the terminal. Rwanda Biomedical Centre (RBC) is planning the inclusion of Covid-19 tests in different health insurance schemes, The New Times has learned. Consider signing up for RBC Alerts or updating your existing RBC Alert preferences to receive notifications about your banking activity including large account transactions so you’ll immediately know of any suspicious or unauthorized activity. Travel: We are currently experiencing a large volume of calls that is leading to long wait times. Many countries remain in some form of a lockdown and social distancing efforts have become second nature. Refer to Global Affairs website for more information: https://travel.gc.ca/ opens new window. While you continue to practice physical distancing including minimizing trips to the branch, we encourage you to view your balance, transactions and statements within RBC Online Banking or mobile channels. Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should “Avoid all non-essential travel” applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. COVID-19 travel insurance coverage is now included in your trip, so you’ll be taken care of as you travel. Sign up for pre-authorized debit for the payment of your auto and home insurance premiums. New! You can also type your new limit to the nearest multiple of 10 in the box on the right, RBC Avion Visa Infinite Privilege for Private Banking, WestJet RBC World Elite Mastercard (Trip Interruption Insurance only). We believe RBC’s broad Canadian client base serves as a proxy for national consumption. On May 1, 2020, we replaced Travel HealthProtector insurance with a new travel insurance product lineup. Benefits will be paid after the end of any applicable Elimination Period. Job loss is not a coverage available under HomeProtector Insurance and LoanProtector Insurance. Any medical emergency claims not related to COVID-19 continue to be covered. An update from our partner, RBC Insurance Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should "Avoid all non-essential travel" applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. Please visit the Assurant website https://cardbenefits.assurant.com to submit a claim with the insurer. There have been reports of COVID-19 related phishing scams cropping up. You can submit a claim for Purchase Security and Warranty Insurance under your RBC Credit Card coverage using this online form for Credit Card and Travel Insurance Claims. Yes, for Individual Life insurance policies, coverage includes death as a result of COVID-19. We appreciate your patience as we work to support you through this time. For more information on some of these current scams and other important information, please visit our Cyber Security Alerts page. When you defer a payment, the interest portion of all deferred payments is added to your outstanding balance at the time of deferral and interest is charged on that amount at your mortgage interest rate. I am planning a trip. Visit the Government of Canada website for Guidance on Essential Services and Functions in Canada During the COVID-19 Pandemic. Legal | Accessibility | Privacy & Security | Contact Us, supporting COVID-19 community response efforts, The World Health Organization’s COVID-19 Solidarity Response Fund, The RBC Future Launch ‘Future Ready’ Summit, how to protect yourself from COVID-19 scams, View account balances, transaction history, and your RBC credit card account information, On the home screen of Online Banking, choose “Statements/Documents”, Choose “Manage Document” to turn off Paper, Choose “View eDocuments” to see all your existing statements. Notice: Together, let’s limit the spread of COVID-19 and prevent future outbreaks. Visit www.rbcinsurance.com/covid-19 for more detailed information. Don’t forget about your Work-Life Employee Assistance program (EAP). No need to track travel … If your trip was paid in full on a credit card, the travel supplier cancelled your trip, and the originally scheduled departure date was less than 110 days ago, you may qualify to receive a full refund by contacting your credit card company’s Disputes Department to initiate a request for Services Not Rendered. Have questions? We will continue to offer our perspectives to help you navigate through these uncertain times. However, it won't cover COVID-19-related claims, and you're required to have the government exemption to travel overseas. Our priority is the safety and Well-being of our employees and our clients. Trip Cancellation/Interruption Insurance included with your RBC Credit Card: Under Trip Cancellation/Interruption insurance, if you booked your trip and paid for it on your RBC Credit Card prior to March 13, 2020 at 5:30PM (EST), you may be eligible to submit a trip cancellation/trip interruption claim due to a newly issued travel advisory. Log into Online Banking to access your eStatements. Do you need to submit an insurance claim for trip cancellation, trip interruption, medical, baggage, purchase security or extended warranty? If you booked travel with RBC Rewards, please refer to RBC Rewards to understand your options. Thank-you for your patience and understanding. Please contact Assured Assistance immediately at: NEW – Use this online form for Credit Card and Travel Insurance Claims to submit a claim for baggage loss, theft, damage, or delay. There is no fee to defer a payment. This is a rapidly evolving situation and the risk assessment is likely to change frequently. The circumstances surrounding COVID-19 are causing delays in the processing of paper documents. If your need is not urgent, please email us. You will not be covered under emergency medical insurance if you travel to a destination in which the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel” to that destination and contract COVID-19/Coronavirus. COVID-19 Travel Medical Insurance for Travel to U.S.A and Travel Outside U.S.A Whether you are traveling to the U.S.A or you are traveling outside the U.S.A., you can be covered if you get sick from coronavirus as long as you are infected after the effective date of the policy. TIP: The Canada Recovery Sickness Benefit (CRSB) provides up to two weeks of financial support for employees who are unable to work because they are sick or need to self-isolate due to COVID-19, or who have an underlying health condition that puts them at risk of getting COVID-19. Useful links Press releases. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. While the Government of Canada continues to offer financial and economic support, we’ve also been reaching out to offer our help - to ask how clients are doing, answer any questions they may have about their personal finances and to see if we can help, as they manage through the weeks and months ahead. Please review the update from our partner, RBC Insurance below. On January 21, 2020, the Coronavirus disease 2019 (COVID-19) became a named event, which affects the travel insurance coverage available for new policies purchased. And we’re here to help. Travelers who purchased their plane tickets or other tourist services from a travel agent with a Quebec permit could benefit from the protection of the Compensation Fund for Customers of Travel Agents (FICAV). If your financial situation has changed, and you no longer wish to defer payments that are scheduled, you may contact your branch to revert back to your regular payment schedule. Who can buy travel insurance from RBC Insurance? Note: All insurance providers, including RBC Insurance, are experiencing high-call volumes and therefore you may experience longer wait times due to this global situation. Details on our travel insurance products during the COVID-19 pandemic This link open in a new window ; Ontario Blue Cross supports its clients by offering a reduction in Health Insurance Premiums This link open in a new window ; Ontario Blue Cross is temporarily suspending new travel insurance sales This link open in a new window To accommodate your changing travel needs and put your Safety Above All, we offer no-charge COVID-19 travel insurance coverage travel to and from the US, Europe, the UK, Mexico and the Caribbean until August 31, 2021. Online and Mobile: Consider using the RBC Mobile app and our online banking services. Your coverage begins on the fourth day of your hospital stay. When you defer a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable. statutory leave for the COVID-19 period (from March 1, 2020 until 6 weeks after the declared emergency ends, now forecasted for July 3, 2021). COVID-19 Update: Travel Insurance under RBC Insurance Group Benefits Plans Our Group Benefits medical emergency coverage has changed effective January 1, 2021. ), where employees whose hours of work were temporarily reduced or eliminated because of COVID-19 will now be deemed on an I.D.E.L. RBC Future Launch is a critical focus for us. Coverage now includes travel to, from and through the US and US territories for all purchases on or after September 18, 2020. COVID-19 Update: Travel Insurance under RBC Insurance Group Benefits Plans. We will process a one-time credit following the end of RBC’s deferral program. Program Details: Note that skipping a payment is a deferral, not a waiver of that payment. Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (“RBC”) and is completely voluntary. Step 4: If you get sick with COVID-19 or test positive for COVID-19(even if you have no symptoms) while in Rwanda, you will be taken care of as indicated in the national covid-19 management guidelines until you have fully recovered, at your own cost. If you collect RBC Rewards points, you can easily redeem them for travel, merchandise, gift cards and more at rbcrewards.com. Coverage that includes Trip Cancellation/Interruption insurance: Under Trip Cancellation/Interruption insurance, if you have purchased a policy/certificate prior to March 13, 2020 at 5:30PM (EST), you may be eligible to submit a trip cancellation/trip interruption claim due to a newly issued travel advisory. (Stop payments for pre-authorized payments on your RBC credit card must still be handled with the merchant directly.). That is why we work with each client to offer personalized advice and solutions to help them save on premiums while ensuring they have adequate coverage. We are committed to ensuring that your insurance needs are met. Need help with Online Banking or the RBC Mobile app? You can also choose to go paperless by “turning off” your paper and access all of your electronic statements. We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most. Learn more and download it today. If you travel to a location that is under a Level 4 (Avoid all travel) advisory, medical emergency will not be covered. Book an appointment to speak with one of our Advisors today, by phone, video chat or in-person at the branch. We can appreciate that these continue to be uncertain times and employers are facing many challenges as a result of COVID-19. Claims will not be adjudicated until the departure date due to this requirement. If you have used WestJet dollars or your companion voucher for your trip, please visit WestJet for more information on how to change or cancel your travel. Protect yourself against travel and emergency medical situations with one of several travel insurance packages from RBC Insurance. Submit your claim online here. ), Yes, if you become ill due to COVID-19, test positive and as a result cannot work, you have coverage through your Disability Insurance policy. RBC has no affiliation with the app and assumes no liability for its use by any person. (Please see your policy for details. RBC has donated funds to The World Health Organization’s COVID-19 Solidarity Response Fund. Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. more details. Clients can: Online banking and mobile clients can view some statements electronically. NEW – You can now submit your claim for emergency medical insurance using this online claim form. Try our calculator to find out what it could cost. During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Am I covered for medical emergency during the COVID-19 Pandemic? We encourage you to download the free Government of Canada COVID Alert app* to help protect yourself and others in your community. If your travel coverage is provided under your RBC Travel Insurance Policy, follow these steps to submit a claim: Sign in to Online Insurance Opens in new window link. In general, any Canadian resident can purchase some form of coverage with us. If you have further questions, please contact your Group Service Representative at 1-855-264-2174. They cannot receive any other benefits while receiving the CRSB, including any STD benefits. We also recognize that now more than ever, clients turn to us for advice and support. Things to consider if you need to visit a branch in person: Get more information and advice about specific RBC products and solutions. As a first step, RBC will be donating funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada opens new window; Feeding America opens new window and The World Health Organization’s Covid-19 Solidarity Response Fund opens new window. To date, RBC businesses have committed $9 million in support of COVID-19 community response efforts: RBC has donated funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada and Feeding America. Most travel suppliers are offering refunds, vouchers, future travel credits or travel date change options. If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool. Many rely on summer jobs to help pay for their schooling. As COVID-19 cases continue to rise and risk is heightened, we strongly recommend that you visit the Government of Canada’s Global Travel Advisory website before booking your trip and only travel when necessary. From the Policy Summary screen, find your travel policy/certificate, Click on “Open a Claim” to get started. As always, the RBC Mobile app and RBC Online Banking are safe, easy and available 24/7. From the Account Summary page, select your mortgage account. Visit the RBC Rewards COVID-19 Travel Advisory page to learn more about RBC Rewards points, changes, cancellation policies and travel insurance regarding any upcoming travel. If the group is located in any other province, regular contract provisions will apply. Any leisure or non-essential travel would not be covered for COVID-19 related claims. This article was updated on 1 June 2020. Credit calculations for deferred interest payments are based on your outstanding balance, interest rate and the number of payments that were deferred. If you need to talk to someone about your insurance coverage, have an insurance review or simply better understand what your options are, you can find an Insurance Advisor here opens new window or call the number on our website. If you are not enrolled in RBC Online Banking or if you have completed a skip payment recently, please book an appointment using our online booking tool. Yes. Please see your policy for details.). From the Policy Summary screen, find your travel policy/certificate. For information regarding Emergency Medical Insurance, Flight Delay Insurance and any other insurance coverages, please refer to your credit card’s Insurance Certificate. While we offer this guidance, we strongly recommend that the employer consult with their own legal counsel and RAMQ for additional guidance. Our group contracts stipulate that during any periods of temporary layoff, coverage can be extended for a period of up to 90 days for short term and long term disability, and up to 180 days for all other benefits, provided premiums continue to be paid. An update from our partner, RBC Insurance. RBC welcomed nearly 1,400 summer students this year, to provide a meaningful work experience. A client of the RBC companies or a spouse or child of a client; A Canadian resident (applicable for Emergency Medical Insurance Coverage) Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. Upon enrollment, a certificate of insurance will be issued to you together with the insurance application/confirmation of coverage and medical questionnaire (if applicable). If the group is located in Ontario, they qualify under the Infectious Disease Emergency Leave (I.D.E.L. For open locations and branch hours, please visit maps.rbcroyalbank.com. Additional non-travel RBC Rewards offerings have been impacted by COVID 19, get the latest information here. In order for you to have an eligible claim, the travel advisory must be in effect as of your scheduled departure date. 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